Frequently Asked Questions

General

The W1 is a fat bike with the classic “motorcycle” appearance. The W1 has a duo seat so you can carry a friend on the back. Unlike the W1, the W3 is foldable, so you can easily take it with you on public transport or in the car. The W3 also has a luggage carrier, the W1 does not. The W3 is better suited for tall people (> 18.5m) or people with back problems, because the handlebars and saddle are adjustable and the W3 rides more smoothly over bumps due to the special suspension.

Yes, that's possible! We will visit you at your home. You can choose a date and time that suits you best via this page . You can try out just one model, or both the W1 and the W3 to compare them. After an extensive test ride you can decide whether you want to buy the bike. If you purchase a fat bike directly, you will receive a €150 discount.

That's certainly possible. You can do two things: you can use this page to find a dealer where you can view and purchase the bicycle. Don't have a dealer nearby? Then you can also book a test ride via our website. After taking the test ride you can decide whether you want to buy the bike.

No, we deliver our bikes fully assembled!

Then please contact us ! There is always a bike in development in your desired color that we can reserve for you.

Warranty & Returns

If you would like to return a bike, please contact us. Together we will look for a suitable date and time to schedule pick up the bike. To be eligible for return, the bicycle must be in its original condition, without any signs of use or wear.

Yes! We offer a 2-year warranty on the frame. The battery also has a 2-year or 10,000 km (whichever comes first) warranty. Please note that you will have to have serviced your bike at regular intervals in order to claim warranty. After 500/2500/4500/6500 km you will have to have a professional dealer check whether everything is in order. Find a dealer location near you .

Safety & Legislation

Pinschers cannot go faster than 28 km/h (de facto 25 km/h). Legally, fat bikes are not allowed to go faster than this.

No, this is not possible. Legally, fat bikes can only go up to 25 km/h. It has been made technically impossible to alter the maximum speed of Pinscher fat bikes.

No, a fat bike is legally considered a regular e-bike, and helmets are not required for e-bikes.

Technology & Maintenance

Tires and brake pads are easy to replace yourself.

Lubricate your chain regularly, and check every now and then whether all screws are properly tightened. Also regularly check your tire pressure - a tire that is too soft leads to more tire wear and affects top speed and usage. Your tire pressure should be around 3 bar/43 PSI.

You must inflate the tires of a fat bike to 3 bar or 43 PSI.

You can visit an official Pinscher service point for this. View this map to find a dealer near you.